Refunds/Order Cancelation and Changes
All sales are final and no refunds to the original payment method shall be given. Any balance paid shall be applied to customers' account or given as credit for future use so long as production has not begun. Due to the custom nature of our products and products being printed to order we do not offer refund credits unless incorrect/damaged items were delivered.
Order cancelation/change is a REQUEST and does not necessarily mean we can cancel or change the order and credit you. If you need to request an order cancelation/change, please do so IMMEDIATELY. If production has begun or you waited too long to request a cancelation/change, we will not be able to make changes or cancel the order. If you need to add more items to your order, but your order has already been processed or shipped, you will need to create a new order.
Some situations are unique and may require you to contact us for further assistance.
Unfortunately, due to the custom nature of our products, we do not accept returns. If you received wrong/missing/damaged items please see the section below.
Wrong/Missing/Damaged Product Received
Please inspect your order and contact us within 2 DAYS of receiving the item if there are ANY issues. If you do not contact us within those first 2 days of receiving the item, we can not process a replacement. Please email firstname.lastname@example.org and attach photos of the damaged items and shipping boxes. Occasionally, the print company will ask you to return the damaged items in question.
Sale and Promotional Item Conditions
"We do not allow the combination of sale, discount, rewards points, or promotional items. This means you are only allowed to use one at a time. If we have a sale or promotion going on, you CAN NOT combine it with a discount from your rewards account or other items already discounted. In order for a sale/discount/promotion to apply, you must meet the conditions for the order. For example, if a sale is free shipping on orders over $300, you must purchase over $300 all on ONE order. We CAN NOT combine, cancel, or change orders that have already been placed in order to get the discount. Our Sales last for a week and change out every Friday morning. THE CURRENT SALE PRICES (whatever sale is valid that week) ARE VALID FROM FRIDAY 10:00 AM TILL FRIDAY 9:59 AM CST. TIMES ARE ONLY BASED ON CST. We can not comp your order for the sale price if it was placed the night before the sale NOR CAN WE COMP orders for the sale price after the sale ends on Fridays at 9:59 AM. PLACING ITEMS IN YOU CART BEFORE FRIDAY 9:59 AM BUT PURCHASING THE ORDER AFTER FRIDAY AT 10:00 AM CST DOES NOT STILL GIVE YOU THE PREVIOUS SALE PRICE THAT ENDED. You must PLACE AND PAY FOR THE ORDER BEFORE FRIDAY 9:59 AM TO GET THE SALE PRICE. Thank you for understanding.
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